Our Policies

Last updated: 7-18-20

Your access and use of this Website is subject to the following terms of use (the “terms of use”) and all applicable laws. By accessing or using any part of this Website, you accept, without limitation or qualification, these terms and conditions. If you do not agree to or cannot comply with these terms of use, please do not use the Website.

We reserve the right to change these terms of use, in whole or in part, from time to time at our sole discretion, and to provide you with notice of such change by any reasonable means, including without limitation posting the revised draft of these terms of use on the Website. You can determine when these terms of use were last revised by referring to the “Last Updated” legend at the top of this page. If you are concerned about our terms of use, you should always check this page prior to using the Website. Your continued use of the Website following the posting of changes to these terms of use will mean that you accept those changes.

Any information you submit or we collect through the Website is subject to our privacy policy, the terms of which are incorporated into these terms of use.

Payment

All prices shown are in USD including tax. Delivery fees for certain products may be calculated at checkout, unless otherwise stated. Payment must be maid by a valid credit or debit card immediately upon purchase.

Live Arrival Guarantee

We take great care to properly package and ship your axolotls to protect them from the elements and arrive to you safely. Our animals are shipped in insulated boxes and double bagged. As such, we offer a live arrival guarantee to our customers provided the following conditions are met:

  • Temperatures remain below 90F or above 32F in your zip code area
  • The box is received immediately upon delivery
  • Boxes shipped to carrier facility must be picked up within 8 hours of arrival
  • Recipient address must be valid
  • Boxes must arrive on or before expected delivery date with no delays

DOA is extremely rare, but if this happens please take 2 clear photos of the unopened bag and send them to us within 2 hours. We will offer either a refund or replacement to make it right. Shipping costs are non-refundable. In some situations we may require the buyer to cover replacement shipping costs.

No guarantee is offered past delivery as we cannot control the environment of the animals once they are in your care. Buyer is responsible for all subsequent damage, loss or destruction to their purchase.

Sales

All sales are final. We reserve the right to refuse service to any buyer at our sole discretion.

There is a 25% restocking fee if a request for cancellation is issued prior to shipment.

We are unable to ship axolotls to states where it is illegal to own or import them. These states include NJ, CA, ME, VA and DC.  Some states require an import permit, including HI and NM. This will be required prior to fulfilling your order. All taxes or duties involved must be paid for by the buyer. We are unable to ship axolotls outside of the US.

If for any reason we cannot accept your order, a refund will be issued in 7 business days.

Shipment & Delivery

Once your parcel has been transferred to the shipping carrier, it is out of our hands and we are unable to exert any influence on delivery. If in any event a parcel is delayed in the mail, we are unable to accept responsibility for any subsequent damage or loss caused by a delay in transit or lost mail.