How we Ship
We take shipping very seriously! Here is information on our process.
- Orders are shipped Monday-Wednesday (excluding government holidays) to avoid the least amount of time in transit.
- You can choose between 2-3 day shipping or 1 day shipping on your order.
- Your order will be shipped double-bagged with heavy duty shipping bags in an insulated box with an ice pack if necessary.
- Animals may be fasted for 1 day prior to shipping.
- It is normal for an axolotl’s colors to fade from the stress of transit, but it will regain its normal colors shortly thereafter.
- Though relatively uncommon, it is normal for the axolotl to lose its appetite for 1-2 days due to the stress of shipping.
- We reserve the right to hold off on shipping due to inclement weather. Safety of the animals first!
We offer a 100% Live Arrival Guarantee. Please read our policies here for more information. And of course, feel free to contact us with any questions.